SEPTEMBER IS PETSMILE MONTH !

SEPTEMBER ...

Feedback

If you would like a response to a particular problem please contact the practice manager by phone direct: Steph Mucklow 0121 308 1128

If you would like your pets picture added to our pets Gallery please email a jpeg pic to Shelagh Dale At website@ashwoodvet.co.uk

Ashwood Veterinary Clinic wishes to provide the best quality complete health care for your pet. Please take the time to fill in our form (takes about two minutes to complete) and give us your views on the following:

Arrival

Which Practice did you attend?

74 Holland Road
448 Lichfield Road

On which day did you attend the practice?

Day: Date: Month:

Reception:

Which Receptionist attended to you?

Jan
Sarah
Shelagh
Ann
A nurse
Not sure
Other

If a nurse...

Which Nurse:

If other...

Who then:

For the following questions, please rate from 1 - 5 (1=poor 5=exellent)

Did the receptionist greet you on arrival?

Was the receptionist polite and patient?

Was the receptionist efficient?

Was the waiting room clean and comfortable?

Did you wait long to see the vet?

Veterinary Surgeons

Which Vet attended to your Pet?

Mike Rowland
Steve Mucklow
Simon Perry
Stuart Gardner
Dee Fleming
Not sure
Other

If other...

Who then:

For the following questions, please rate from 1 - 5 (1=poor 5=exellent)

Was the vet polite and patient?

Was the vet thorough and caring?

Vets explanation of your pets condition:

Nurses

Which nurse assisted you?

Steph
Ann
Jean
Rachel
Laura
Naomi
Simone
Penny
Not sure
Other

If other...

Who then:

For the following questions, please rate from 1 - 5 (1=poor 5=exellent)

Was she effiecient and helpful?

Explanation of any post op instructions:

Explanation of any medication and it's application:

Other

Are you aware the practice is a Tier 2 Royal College Of Veterinary Surgeons Accredited Practice - one of only a limited number in the country?

Yes No Not sure

Do we provide professional service?

Yes
Maybe
No
No answer

Are you likely to return and recommend us to friends?

Yes
Maybe
No
No answer

Did one person in particular make a difference?

Yes
No
No answer

If yes, who and why?

Any other comments please:

Your name: (optional)

Address: (optional)

Pet's details: (optional)

Grant permission to publish my comments

From time to time, we publish some of our client feedback on our website in the form of testimonials. Would you be comfortable for us to publish your feedback on our website?

Yes, you have my permission

No, please do not publish it